The most common staff complaints about the tick sheet method (whether paper or electronic) for capturing reference statistics are either that it is too complicated to be efficient, or too simple to be useful. DeskStats was designed specifically to fix this!
Staff members can make simple tweaks to create personal tick sheets that fit what they are actually doing, and to make on-the-fly changes as their duties change throughout the day. This powerful capability makes DeskStats unique among tools available to libraries, and by far our most popular offering.
Running reports is easy, too! Whether to help with staff scheduling or to inform collection development or database renewal decisions, custom reports can be generated on demand by librarians, not IT or vendor staff.
DeskStats is available on its own or as an integrated module of RefTracker, and is available with prices suitable for the one-branch public library or the state university system and everything in between. If you need better reference statistics—and a better way to get them—then you really should give DeskStats a try.