Has your chat reference experience been problematic? Do you need a better way to help patrons over the Web? Are you struggling to balance local control with collaboration obligations?
The first chat reference solution to be built from scratch for libraries, VRLplus clearly reflects the wisdom and feedback of actual reference librarians who pioneered this technology nearly a decade ago.
VRLplus was introduced to libraries in 2003, and quickly became one of the most popular chat reference products in the world. Used by libraries of all types and sizes and by regional and national consortia, VRLplus is available in more than a dozen languages.
Core functionality includes real-time chat, page/URL pushing, personal and shared libraries of scripted replies, bookmarks and files. It allows unparalleled efficiency and unmatched flexibility.
Additional features include great stats and transcript management, queue and routing management, off-line completion options, supervisor visibility, and back-channel chat between/among librarians.
Collaboration within and across libraries is simple and powerful, providing just the right balance of local control and shared staff burden. Whether a single library or a hundred-member consortium, VRLplus is the solution that can make virtual reference a vital part of your library’s reference operation.