Information delivery organisations such as Libraries, Museums, and Archives use RefTracker to finally get control of both the timeliness and quality of reference responses, to easily and - where appropriate - automatically assign requests to reference staff, and to make re-use of responses to recurring questions simple and accurate.
RefTracker plays the central role in creation of an environment where library staff can deliver quality information and instruction to clients using a variety of contact methods including email, web forms, Skype, person to person, phone and more. It automatically captures statistics about the requests being handled and the effectiveness of library resources in handling them.
With RefTracker, reference and research staff work together more effectively in organisations of all types and sizes where there is a need to deliver reference service in a timely, quality-assured manner. In particular, where patrons are remote from library staff, or where staff is spread across multiple locations, RefTracker provides a degree of visibility and control that is unmatched in other commercial or home-grown products.
Altarama understands the importance of your request answering functions to the future of your information delivery service. When a service is this important you need specialised tools that allow you to deliver the best possible services because they reflect how information delivery organizations operate.
Contact us for a brochure detailing the features that distinguish RefTracker from all other solutions for managing requests in Libraries, Museums, Archives, and other information delivery organisations. RefTracker has the complexity essential to large organisations like State and National bodies, the reliability and responsiveness required by organisations with time critical workloads like Special and Legal libraries, yet the simplicity of use required to deliver cost effective returns to all types of information delivery request answering services from large to small.
RefTracker can also be used with Altarama's RefChatter online reference product, providing a full suite of options for managing requests no matter how clients like to contact your organization - web forms, walk-ins, phone, email, IM, SMS, and chat widgets inserted in your web pages or social media. Staff can use our products at their desk, at the information service desk, on their mobile phone or tablet, or even from home.
If your information delivery service is important to your organisation you need the most capable request management system, and RefTracker is it! For those with straight forward operational requirements RefTracker is simple to use and set up, but, if your operations are complex, it is the only information request management system with options to handle your needs.