AND ON THE LIBRARIAN’S SIDE
- Comprehensive statistics – statistics are automatically recorded, and reporting on them is as simple as a few clicks.
- Off-line completion – Incomplete questions can be easily referred for further research, and the Librarian can choose from locally-designed online surveys to invite immediate user feedback.
- Useful tools on the fly – VRLplus is rich in tools that make using it easy and satisfying for library staff. Examples include:
- Creating private and shared scripted replies to commonly asked questions
- Queuing and routing of incoming requests
- Facilitating back channel, librarian-to-librarian chat
- Transferring of a live session to another librarian
- Real-time visibility as to who is on, how many are in line, how long they’ve been waiting, etc.
- Creating private and shared bookmarks for quick access to commonly used sites.
- Rich support for consortia – Consortia features include the Systems Bridge, which provides a separate site through which administrators perform system-wide management, and Virtual Desks, which can be created and customized for questions on a particular topic, for speakers of a particular language, or for questions from users associated with a particular institution within a network. It makes sense for libraries that share resources to also be able to share and manage this instructive information for users.
- Top-notch support – Standing behind VRLplus is a group of technical and customer support people who know what librarians face day to day. Indeed, more than half are librarians themselves!
Supporting reference librarians and their libraries is all that we do, some of us for more than 30 years.
We invite you to talk with our clients and then talk with us. We have a range of implementation services and support options, including hosted services (also called ASP or SaaS). From providing web-based access for our clients to report, view, modify and close support issues, to toll-free access for consultation and problem calls, Altarama provides VRLplus users with professional, dependable, affordable support–with a librarian’s touch.