RefTutor

Try It

REFTUTOR

RefTutor is a new concept for teaching online information seeking skills, using screen sharing technology for tasks that, until now, have needed the often unreliable co-browse technology.

RefTutor will be integrated with all of Altarama's reference service provision products, initially appearing in VRLplus online reference in August 2009, and soon after in RefTracker request management and then RefChatter online reference using Instant Messaging, with service wide integration of statistics from all service delivery methods ultimately in RefTracker.

RefTutor sessions will allow librarians to share their desktops with the patron, in an easy to use environment that includes integrated chat, video and VoIP features - exactly the features librarians have always wanted, to be able to successfully teach online information seeking skills. It is totally Web-based and patrons can participate in a session without a download!