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Why RefChatter may be the reference tool you've been waiting for:

Patrons can use the Instant Messaging tools and features they are already familiar with, including AIM®, MSN®, YAHOO®, ICQ®, QQ®, and MEEBO-ME®
Patrons without an IM client have equal access through a customizable IM-like widget you can place anywhere in your library Web pages
Access points (IM and widget) can be organized into queues and staff allocated to the queues according to their ability to handle the types of questions arriving in any queue
Librarians need only a standard Web browser (IE®, FIREFOX®, OPERA® and SAFARI® are supported) to monitor multiple intake points and work with multiple patrons simultaneously
Any number of librarians can use RefChatter at the same time, ensuring that any volume of sessions can be handled-ideal for consortia
As a hosted, Web-based solution, no IT resources are required for implementation or ongoing support
Implementation, training, and support are provided by Altarama, the industry-leader in reference management solutions