VIRTUALLY FACE-TO-FACE
VRLplus is a powerful, easy-to-use technology that enables libraries to offer live reference services on the Web. This opportunity to interact in real time with a professional librarian is a considerable drawing card for your users. With VRLplus, you get these attractive capabilities to directly assist your users, just as if you were there beside them:
- Real-time chat – the librarian and user can converse through a comfortable, easy-to-use interface. The convenience and ease of communicating with this tool will encourage its use, making it a popular plus for your library.
- Fast page escorting – the Librarian can lead the user to web pages of interest, so both see the same thing at the same time. When used in concert with chat and file sharing capabilities, teaching where to find appropriate resources becomes a simple free flowing task.
- Totally Web-based – there is no software to load for either the client or the librarian. VRLplus is totally Web-based and is compatible with all the major browsers on the staff and client sides: Internet Explorer 6 and above, Firefox 2.0 and above, Safari and Chrome.