Products
Access to the Internet continues to change the services provided by libraries - this has had a particular impact on the reference service of libraries, yet library management systems have failed to address these changing needs.
Altarama fills this void by providing software applications specifically designed to enhance the productivity of reference librarians.
Because we develop applications for libraries we can provide prompt and knowledgeable support for them. Phone, fax, email and Internet based support is provided for all of our products by experienced staff who are enjoy supporting our customers.
Training in our products, is also available as standard or customized courses.
Products for Reference Librarians
A world leading request management function for libraries that manages the response process, maintains a knowledge database of re-useable answers, provides tools to answer questions more efficiently, and develops statistics that justify the allocation of reference resources. It provides a tool for managing the traditional phone and desk reference services, and adds a web accessible email based reference delivery service. Services that use RefTracker:
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RefTracker DeskStats Online
A hosted RefTracker system but with DeskStats electronic tick sheet, and statistical analysis only.
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RefTracker DeskStats Managed Service
A service that provides access to the DeskStats electronic tick sheet for your service points, and statistics delivered promptly each month without system administration overhead, or IT assistance.
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RefTracker Online Web Forms Service
A RefTracker Request form designed to meet your specific data collection need (survey or registrations for example), with collected data delivered monthly or at the end of the data collection period.
Provides a mobile/cell phone number that library patrons can send mobile/cell phone SMS (Short Message Service) text messages to the library.
Assists reference librarians building or finding products that bring disparate sources of information together with flexibility in ways the client can be contacted.
Supports chat, email, SMS, VoIP, video conferencing, application sharing, and lots more depending on the IM client being used.
Provides a tool for creating staff rosters in a fraction of the time it takes to create rosters manually.
All of our products are designed to operate independent of any library management system that is already in use your library.
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Consulting and Support Services for Libraries
Because of our knowledge of the operation of libraries, Altarama can also:
- Web page development
- Specify and develop custom applications to met specific needs
- Develop reports based on any SQL compliant data your library holds
- A MARC conversion service
Consulting services that we can provide for libraries in general include:
- Workflow analysis
- Library grant application preparation
- Library project management within time and budget
All of these services are designed to provide you with specialist expertise to supplement and extend your existing library staff.
Please contact us to request more information regarding our consulting & support services for librarians.
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