New services provided through RefTracker

RefTracker 3.4 continues to deliver important new functionality with the latest release providing a widget and the ability to work with your meeting room software.  The widget provides a tiny form that can be inserted in more places in your web pages, to proactively suggest that prompt assistance is available.  Combine the widget with meeting application software to deliver a new level of service that sits somewhere between your current RefTracker request answering service and a chat service – allowing your information service to deliver assistance online, where your clients are in this post covid era.  Contact us for more information, or a demonstration of these new capabilties.

New RefTracker release adds task management

RefTracker 3.4 has begun shipping! You will want to have this new release applied early because the features are based on customer feedback, so they will provide you with more operational efficiencies and things that your staff will love!  Importantly it also widens the scope of what you can manage through RefTracker to include all of the tasks that your staff do to support your request answering service.  Contact us for more information or a demonstration of the new features.

Ground-breaking new features for RefChatter

RefChatter users now have amazing new sharing options!  Share screen shots with new levels of ease using integrated functions for marking up the screen shot before it is sent.  And if the client allows it, you can even view their screen.  
These very exciting new tools provide new ways to deliver help in less time.  Good news for both your staff and your end users! 
Contact us for more details and for help with introducing these fantastic new tools to your staff.

SirsiDynix and Altarama announce new details of Strategic partnership

Advancing their mission to provide libraries with best-of-breed solutions, SirsiDynix has announced the signing of a distribution agreement with Altarama under which SirsiDynix clients can purchase Altarama’s RefTracker and DeskStats systems as part of their existing ILS agreements. For Altarama and our customers, this partnership means exciting new connectivity and feature development opportunities. Importantly it recognizes Altarama’s Reference Management expertise by ensuring that all Altarama product users will receive support directly from Altarama. Contact us for more details.


The Reference Statistics Shuffle

Sarah Northam, the interim head of reference at Texas A&M University-Commerce describes how she and her team use DeskStats to improve how they work. The article appeared in the July/August issue of Computers in Libraries.


We are pleased to welcome the following organizations into the Altarama family:

  • State Archives and Records Authority of NSW
  • Cargill
  • Archives New Zealand
  • Houston Pubic Library
  • ExxonMobil
  • Colorado State University - Global Campus
  • Minnesota Department of Public Transportation
  • National Gallery of Australia
  • City of Fremantle
  • LEK Consulting