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In a world of many virtual service options, LibraryH3lp stands out as a trusted and modern software platform reflecting years of hands-on experience and feedback from clients. Every aspect of the system is designed for efficiencyflexibilityexpansion, and innovation.

We believe you deserve tools that help you design your virtual services, not hinder you with artificial restrictions. We also believe that better doesn't always mean more expensive and that libraries, education, and non-profits need quality tools offered at reasonable price points.



A unique and powerful online services platform


Unlimited user accounts

Grow your service as you wish at any time and at no additional cost. Even if staff aren't part of your front-line service, they can direct IM colleagues and receive transfers when their expertise is needed.

Unlimited FAQs (knowledge bases)

Provide 24/7 self-service with the FAQ module. Build internal-only and public-facing FAQs that work standalone or embedded within any web page. Import existing knowledge bases or start from scratch.

Standards-based chat

We use the open standard XMPP (Jabber) chat protocol for chat, not a proprietary, closed method, opening up a world of flexibility. You have tons of staffing software options, including mobile staffing.

Freedom to collaborate

Use LibraryH3lp collaboratively, across organizations at no additional charge. Don't have a partner? With hundreds of organizations using LibraryH3lp, there is fantastic opportunity for grassroots collaboration.

Extensive APIs

Most of the system is available for programmatic access by your developers.

Servers across the world

We offer servers in the US, Canada, Europe, and Asia/Pacific. Choose the closest for best performance.

Simple, affordable pricing

We publish our prices openly, no need to contact us for a quote unless you're in an unusual circumstance. Subscriptions include unlimited chats, FAQs, and user accounts. Text messaging is an inexpensive add-on.

Unparalleled, unrestricted free trial

Our trials are lengthy (90 days minimum), fully-featured, and have no strings attached. During the trial, you'll build your real service, putting it into production before paying even a dime.