For those seeking an effective, affordable way to use chat widgets and SMS/texting to reach out to library and other information seeking users for whom these tools are routine, RefChatter represents the solution that many libraries have been waiting for!  It provides ground-breaking tools for chatting with your information seekers and assisting them to find the information they need via chat, including clickable hyperlinks, stored text responses, files, screen shots and even viewing the end user's screen if they allow it. Built in statistical reports and analysis tools provide service usage validation and improvement information.

Created, delivered, and supported specifically for libraries by librarians and library automation experts, RefChatter is a proven, Web-based solution for reaching a critical part of your user community in modes with which they are already familiar.

We train you to create queues offering different levels or types of service (or we can do the system management for you), and show you how to easily create links in your web pages and any of the popular social networks. You can create and strategically place widgets for each queue or service all over your library and parent institution websites. Staff can even view and reply to SMS/ texted requests from the same web interface!

The RefChatter platform is a combination of open-source software components and excellent development by the LibraryH3lp creative team. Bundled with Altarama's implementation, training, and customer support, this powerful and proven tool is now available for libraries seeking a purpose-built, field-proven, fully supported solution that applies Altarama's professional release controls to deliver excellent reliability and uptime.

RefChatter can also be used with Altarama's RefTracker reference management product, providing a full suite of options for managing requests no matter how clients like to contact your organization - web forms, walk-ins, phone, email, SMS, and chat widgets inserted in your web pages or social media. Staff can use our products at their desk, at the information service desk, on their mobile phone or tablet, or even from home.

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Chat with ease

  • Chat reference using widgets, Instant Messaging or texting.
  • Single, simple staff-side interface with productivity tools like suggested responses, file sharing, clickable hyperlinks, screen shot sharing with markup tools, and even end user screen viewing if they allow it.
  • Powerful queue management for specialized service and combined coverage.
  • RefChatter is ideal for organizations providing distance learning because you can screenshare with the patron.
  • Web-based so there is no software to download.
  • Supports multiple operators and even consortium operation. Or use our RefStaffing service to extend operating hours.
  • Altarama's staff expertise to support your setup and ongoing operation.