RefChatter provides ground-breaking tools for chatting with your users and assisting them in finding the information they need via chat, including clickable hyperlinks, stored text responses, files and screen shots.

  • Answer chats from your computer, tablet, or smartphone.
  • Transfer chats between colleagues.
  • Integrate file sharing and e-mail transcript functions.
  • Get built-in statistical reports and analysis tools that provide valuable information.
  • Create and strategically place chat boxes for each queue or service on your institution’s website.
  • Collect client contact details or allow anonymous use.

Premium Chat Software and Support

Chat with ease

RefChatter is ideal for organizations providing distance learning because you can screenshare with the patron. We help you choose and customize your chat widgets, create canned responses, and block abusive visitors.

Dedicated support team

RefChatter is a hosted, web based solution with no IT resources required for implementation or ongoing support. Altarama’s dedicated support team provides all the resources necessary for a successful service through implementation assistance, training, and support.

Flexibility in staffing

Using RefChatter, any number of staff can monitor multiple queues and maintain multiple, concurrent online reference sessions. You can even share staffing responsibilities through consortia or RefStaffing, or have your service entirely provided by RefStaffing.

Integration with RefTracker and RefTracker Express

With RefChatter, if a chat guest needs further research, you can tag the chat for follow up in your RefTracker system. It will create a request in RefTracker that is assigned to the appropriate staff for resolution.

Extensive testing before version releases or updates

We know how important it is to stay connected to your user community. Our developers put any new updates or version releases through a rigorous testing cycle before they are ever released. This helps us deliver a product that is stable and reliable.

Unparalleled, unrestricted free trial

Our trials are 60 days in length, fully-featured, and have no strings attached. During the trial, you can build your real service, and even put it into production before payment is due.

“RefChatter’s ease of use for both patrons and operators has made it very popular!”
Senior Information Librarian, University Library

Don’t Have a Chat Service Yet, or Need a Better One?

RefChatter makes it simple to add chat to your request answering service:

  • An easy interface for your staff to manage the provision of immediate online assistance to your end users.
  • Control over how the widget appears in your web pages, so it works best in your web site.
  • Statistics that help manage your service, and measure the benefits of instant online help.
  • Integrates seamlessly with your offline request answering service, allowing requests that can’t be answered online to be referred for further research.
  • No need to involve your IT department – you control your service with great support from Altarama.