Reference and Information Request Management
"We were asked to do more with less and RefTracker helped us do it."
John DiGilio - Reed Smith, LLP
Library reference specialists today see an unprecedented range of reference and other service requests originating from multiple sources including walk-up, phone, email, web-form, IM, and text messaging. Altarama’s products focus solely on addressing these needs and challenges by providing the technology that supports your ability to invite patron interaction through various portals, interpret patron requests, and inform patrons of their best options going forward.
Behind the scenes, our technology helps to manage the mechanical processes of reference such as managing the intake, assignment, and response development of each request, as well as enabling the construction of a more useful work product and providing a richer, more detailed gathering of reports and statistics.
We invite you to browse through our website for more information on our family of products, or contact us with questions or to request a demonstration.
Invite. Interpret. Inform.
Altarama was created in April 2001 with a vision to provide the resource management tools necessary to ensure the success of the reference librarian. The Australian company’s name was derived from an aboriginal word for a key function of the reference professional’s craft – “to find.”
Altarama opened offices in the United States in 2003, but continues to look to its Australian heritage for inspiration. We find it in the model of the aboriginal message stick...