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Web-based solution for managing reference and information requests

Grants unparalleled control of request management operations. Easily customize forms, workflows and policies to align with local needs and challenges. Improve efficiency, reduce errors and duplication, and produce reports for internal and external use. RefTracker allows information professionals to be more visible and relevant to their patrons and clients.

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RefTracker Express

Quick. Powerful. Affordable.

Built on the RefTracker Platform, RefTracker Express is a “load and go” version of Altarama’s flagship solution for smaller request answering services. With an attractive price point, RefTracker Express customers enjoy rapid implementation with the option to add functions and customize features as needs arise.

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Web-based system for manual capture of transaction data

Provides staff with online tick-sheets that can be person- and service point-specific, and can be modified in real time to align with the activities being counted. Information captured in an SQL database allows easy generation of useful reports. DeskStats is invaluable for capturing and reporting meaningful statistics.

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Web-based reference solution for chat, IM and texting

Used by academic and public libraries to engage with patrons using web-page widgets, instant messaging, and text messaging. Provides an elegantly simple staff-side interface and sophisticated queue management for separating and combining patron chat traffic. RefChatter helps information professionals be more conveniently available to their patrons.

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Reference Service Staffing Flexibility

For libraries using Altarama products to deliver excellent reference services, and for whom after-hours and busy-time backup services are needed, Altarama can provide excellent contract staff services delivered by experienced library professionals who are expert users of Altarama products and who quickly become familiar with your reference resources, policies and practices.

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Reference and Information Request Management

"We were asked to do more with less and RefTracker helped us do it."

John DiGilio - Reed Smith, LLP

Library reference specialists today see an unprecedented range of reference and other service requests originating from multiple sources including walk-up, phone, email, web-form, IM, and text messaging. Altarama’s products focus solely on addressing these needs and challenges by providing the technology that supports your ability to invite patron interaction through various portals, interpret patron requests, and inform patrons of their best options going forward.

Behind the scenes, our technology helps to manage the mechanical processes of reference such as managing the intake, assignment, and response development of each request, as well as enabling the construction of a more useful work product and providing a richer, more detailed gathering of reports and statistics.

We invite you to browse through our website for more information on our family of products, or contact us with questions or to request a demonstration.

Invite. Interpret. Inform.

Altarama was created in April 2001 with a vision to provide the resource management tools necessary to ensure the success of the reference librarian. The Australian company’s name was derived from an aboriginal word for a key function of the reference professional’s craft – “to find.”

Altarama opened offices in the United States in 2003, but continues to look to its Australian heritage for inspiration. We find it in the model of the aboriginal message stick...

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